Head of Accounts

Fetcherr, experts in deep learning, algo-trading, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Role Overview:

Fetcherr is seeking a dynamic and experienced Head of Accounts to oversee and mentor a team of Account Directors while ensuring exceptional client retention, revenue growth, and strategic alignment with Fetcherr's cutting-edge AI-driven product suite. This individual will play a pivotal role in managing and nurturing relationships with key airline partners across Americas & EMEA, driving commercial success, and positioning Fetcherr as a trusted partner in the industry.

The ideal candidate will have extensive experience managing strategic accounts with high-value clients, demonstrating proven ability in handling complex relationship management, driving business growth and client satisfaction.

Key Responsibilities:

• Lead, mentor, and develop a team of Account Directors, ensuring they meet business objectives.
• Establish performance metrics and oversee regular evaluations to drive accountability and excellence.
• Build and maintain executive-level relationships with airline partners, positioning Fetcherr as a long-term strategic ally.
• Monitor client satisfaction and proactively address issues or opportunities for improvement.
• Identify new business opportunities with existing accounts.
• Lead contract negotiations and identify new revenue opportunities.
• Serve as the primary escalation point for key accounts, coordinating with internal departments to resolve challenges efficiently.
• Drive alignment between Fetcherr’s technology and the client’s commercial goals.
• Ensure clients receive high-quality service and achieve their business goals.