Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Come and be part of our growing IT team. We are looking for a proactive and skilled IT and Helpdesk Administrator to manage, maintain, and support our company's IT systems and provide outstanding helpdesk support to our employees worldwide. You will be responsible for administering internal assets, software, and hardware while ensuring a seamless operation of all IT systems. Additionally, you will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment. 

Responsibilities

• Manage IT infrastructure, SaaS, security & user access
• Global technical support & ticketing system
• Systems monitoring, updates & troubleshooting
• Hardware/software installation & maintenance
• IT documentation, process guides & asset tracking
• Vendor management & procurement
• Cross-departmental IT project support

Fetcherr, experts in deep learning, algo-trading, e-commerce, and digitization, disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a proactive and detail-oriented FinOps Specialist to manage and optimize our cloud financial operations. As the Senior FinOps Developer, you will be the sole FinOps expert in the company, spearheading our efforts to optimize cloud costs and resources. This is a strategic and hands-on role, requiring deep expertise in cloud financial management and the ability to implement best practices across the organization. You will work closely with engineering, finance, and leadership teams to establish frameworks, tools, and processes for cloud cost management and optimization.

 Key Responsibilities:

• Drive the FinOps strategy aligned with the company's goals.
• Act as the primary advocate for cloud financial management practices across teams.
• Analyze and optimize GCP services, including BigQuery, GCS, Compute Engine, Kubernetes, and more.
• Identify cost-saving opportunities without compromising performance or scalability.
• alerting systems.
• Creating financial forecasts and identifying spending trends.
• Implement and maintain FinOps tools for tracking and optimizing cloud usage.
• Develop automation scripts to enforce budgetary controls and manage cost anomalies.
• Partner with engineering and finance teams to forecast cloud budgets and track actuals.
• Educate teams on cost-efficient cloud design and operational practices.
• Create and deliver detailed cost analysis reports to stakeholders.
• Provide actionable insights and recommendations to improve financial and operational efficiency.
• Managing projects and prioritizing tasks to improve processes.
• Embedding FinOps methodologies within the organization to enhance cost awareness.
• Managing resources in accordance with regulatory requirements to reduce compliance-related expenses

NodeJS Backend Engineer

Fetcherr, experts in deep learning, algo-trading, e-commerce, and digitization, disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Backend Engineer to help us grow our Application team capabilities. In this role you will take an active part in all development phases, including research, design, development, testing, and deployment using technologies like TypeScript, Node.js, NestJS, Docker, Kubernetes, Redis, message queues, and more.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Position Overview:

Fetcherr is seeking a Solution Architect who will be responsible for designing and overseeing the technical vision of our ML-based pricing solutions. You'll analyze business requirements, create architectural designs, and ensure seamless integration between our ML models and client systems. This role requires both deep technical expertise and strong business acumen to deliver scalable solutions that solve complex pricing challenges for our airline partners.

Key Responsibilities:

• Design high-level solution architectures that integrate our ML models between development teams and with client systems
• Lead technical discovery sessions and create detailed implementation roadmaps
• Troubleshoot and resolve pricing anomalies through ML model analysis
• Drive technical decisions while collaborating with Project Managers, Product teams, and Developers
• Ensure solutions meet performance, scalability, and security requirements
• Provide technical consultation and maintain strong client relationships
• Track model performance and tailor solutions to improve performance based on client feedback

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

At Fetcherr, the Program Manager is responsible for driving the successful execution of interconnected projects that align with broader organizational goals. Unlike Project Managers, who focus on managing individual projects, Program Managers oversee multiple projects within a program to ensure strategic alignment, coordination, and achievement of overarching business objectives.

Responsibilities:

• Strategically plan and manage complex programs comprising multiple projects to achieve company goals.
• Oversee the execution of technical projects, ensuring alignment with deliverables from various R&D teams and product lines.
• Act as the primary liaison between stakeholders, including internal teams and external customers.
• Foster collaboration across teams, ensuring timely delivery of all program components within budget.
• Continuously assess program performance, mitigate risks, and adapt plans to address challenges.
• Accurately document program scope, budget, objectives, and progress for stakeholders.

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for an Algorithm Engineer to join our team and help design, develop, and optimize data-driven algorithms for complex decision-making problems. The ideal candidate has strong analytical skills, a deep understanding of algorithmic development, and experience working with large datasets and optimization techniques.

Responsibilities

• Research, design, and develop algorithms for data-driven decision-making and optimization
• Work with large-scale datasets, developing efficient data structures and processing techniques
• Implement and optimize mathematical models, heuristics, and machine learning algorithms
• Collaborate with data scientists and engineers to integrate algorithms into production systems
• Ensure performance, scalability, and robustness of deployed algorithms

Machine Learning / Deep Learning Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a talented senior machine learning engineer / data scientist to help us advance our machine learning capabilities. The ideal candidate should be a self-driven, motivated, and independent thinker who is passionate about using data and machine learning to drive business outcomes.

Responsibilities:

• Develop and implement cutting-edge machine learning models and algorithms for demand forecasting applications.
• Conduct research and experimentation to identify and evaluate new approaches for improving model accuracy and performance.
• Collaborate with cross-functional teams, including business stakeholders, data engineers, and software developers, to deploy and maintain machine learning systems in production.
• Mentor and train junior team members, promoting best practices and fostering a culture of continuous learning and improvement.
• Communicate technical findings and insights to non-technical stakeholders, including executives and other decision-makers.

BI Data Analyst

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We’re looking for a Data Analyst with expertise in Tableau to join our growing data analytics team. This role is perfect for someone who thrives on turning data into actionable insights and enjoys working at the intersection of business and technology.

The ideal candidate is self-driven, motivated, and eager to take ownership of reporting and analytics processes. If you are passionate about creating impactful dashboards, conducting deep-dive analyses, and playing a key role in shaping data-driven decisions, this opportunity is for you.

You’ll collaborate with various stakeholders, including C-level executives and Product Teams, to deliver insights, maintain critical dashboards, and ensure our analytics infrastructure runs smoothly. Your work will be instrumental in helping us understand performance, identify opportunities, and drive strategic initiatives.

In this role, you will:

• Design, develop, and maintain Tableau dashboards and reports that drive key decision-making across the organization.
• Conduct in-depth analyses to provide actionable insights to stakeholders, including C-level executives and Product Teams.
• Administer and optimize Tableau Server to ensure seamless performance, security, and availability for all users.
• Utilize Tableau Prep to clean, shape, and transform data for efficient analysis and reporting.
• Take ownership of maintaining and updating existing dashboards and reports to reflect evolving business needs.
• Collaborate with cross-functional teams to understand requirements, identify opportunities, and provide data-driven recommendations.

BI Data Analyst

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We’re looking for a Data Analyst with expertise in Tableau to join our growing data analytics team. This role is perfect for someone who thrives on turning data into actionable insights and enjoys working at the intersection of business and technology.

The ideal candidate is self-driven, motivated, and eager to take ownership of reporting and analytics processes. If you are passionate about creating impactful dashboards, conducting deep-dive analyses, and playing a key role in shaping data-driven decisions, this opportunity is for you.

You’ll collaborate with various stakeholders, including C-level executives and Product Teams, to deliver insights, maintain critical dashboards, and ensure our analytics infrastructure runs smoothly. Your work will be instrumental in helping us understand performance, identify opportunities, and drive strategic initiatives.

In this role, you will:

• Design, develop, and maintain Tableau dashboards and reports that drive key decision-making across the organization.
• Conduct in-depth analyses to provide actionable insights to stakeholders, including C-level executives and Product Teams.
• Administer and optimize Tableau Server to ensure seamless performance, security, and availability for all users.
• Utilize Tableau Prep to clean, shape, and transform data for efficient analysis and reporting.
• Take ownership of maintaining and updating existing dashboards and reports to reflect evolving business needs.
• Collaborate with cross-functional teams to understand requirements, identify opportunities, and provide data-driven recommendations.

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking Data Engineer to help us grow our technical team's capabilities. The ideal candidate has relevant experience in data engineering, preferably within the AI field. Aviation industry experience would be a great addition.

You will be responsible for building and maintaining data pipelines that power our data science workflows. You'll play a crucial role in ensuring the accuracy, consistency, and efficiency of the data we use for model training and inference. This involves working with both structured and unstructured data from various sources, leveraging your expertise in data engineering and machine learning to create a robust and scalable system.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist / Python Data Developer to help us grow our data science team's capabilities. The ideal candidate is a data developer with a relevant experience who is self-driven, motivated, independent, and sharp.

You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like Python, Docker, Airflow, Kubernetes and more.

Fetcherr, experts in deep learning, algo-trading, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Role Overview:

Fetcherr is seeking a dynamic and experienced Head of Accounts to oversee and mentor a team of Account Directors while ensuring exceptional client retention, revenue growth, and strategic alignment with Fetcherr's cutting-edge AI-driven product suite. This individual will play a pivotal role in managing and nurturing relationships with key airline partners across Americas & EMEA, driving commercial success, and positioning Fetcherr as a trusted partner in the industry.

The ideal candidate will have extensive experience managing strategic accounts with high-value clients, demonstrating proven ability in handling complex relationship management, driving business growth and client satisfaction.

Key Responsibilities:

• Lead, mentor, and develop a team of Account Directors, ensuring they meet business objectives.
• Establish performance metrics and oversee regular evaluations to drive accountability and excellence.
• Build and maintain executive-level relationships with airline partners, positioning Fetcherr as a long-term strategic ally.
• Monitor client satisfaction and proactively address issues or opportunities for improvement.
• Identify new business opportunities with existing accounts.
• Lead contract negotiations and identify new revenue opportunities.
• Serve as the primary escalation point for key accounts, coordinating with internal departments to resolve challenges efficiently.
• Drive alignment between Fetcherr’s technology and the client’s commercial goals.
• Ensure clients receive high-quality service and achieve their business goals.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for an experience Product Manager to join our product team and lead our core innovative product, creating an intuitive experience for airlines. The ideal candidate should excel at solving complex problems and managing product development while collaborating with cross-functional teams.

Responsibilities

• Lead product strategy and roadmap development for our airline industry solutions
• Drive product development lifecycle while collaborating with sales, marketing, and development teams
• Define product requirements and ensure successful delivery of features and improvements
• Analyze market trends and gather customer feedback to inform product decisions
• Manage stakeholder relationships and communicate product vision effectively

Note: Position requires initial onboarding in Israel followed by relocation to US East Coast.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

The Director of R&D at Fetcherr will act as a senior technical authority, particularly in the realm of data and development. This position combines managerial expertise, technical leadership, and strategic vision to ensure the company’s R&D efforts align with business goals. You will collaborate with customers, and take ownership of initiatives that improve data quality, optimize development processes, and reduce cloud costs.

Responsibilities:

Strategic Leadership:

• Senior technical authority in data, analytics & architecture
• Lead R&D team with VP R&D
• Drive innovation & change management
• Improve processes for company-wide impact

Technical & Process Excellence:

• Design, oversee, and refine development processes to increase efficiency and reliability.
• Take ownership of data quality, including QA, validation, and analytics processes.
• Drive cloud cost reduction initiatives
• Lead the creation of technical design documents (TDDs) and ensure best practices.

Customer Collaboration

• Work directly with customers to understand their needs and align product development with real-world challenges.
• Serve as a key technical representative, translating customer requirements into actionable R&D strategies.

Team and Cross-Functional Collaboration

• Manage and collaborate with remote teams, ensuring effective communication and productivity.
• Partner with data scientists, engineers, and product teams to deliver scalable and impactful solutions.
• Champion a hands-on, analytical culture within the R&D department.

Fetcherr, experts in deep learning, algo-trading, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcher is seeking a Data Validation Analyst. The ideal candidate will combine analytical expertise with technical skills, enabling them to effectively monitor data quality, identify issues, and work with engineering teams to implement solutions.

Key Responsibilities:

• Develop and execute statistical validation tests for data consistency and drift detection
• Create and maintain validation rules combining statistical methods and business logic
• Collaborate with data engineering teams to implement validation checks in production using Dagster
• Build monitoring dashboards to track data quality metrics and anomalies
• Conduct root cause analysis of data quality issues and propose solutions

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

As a Data Architect, you will play a key role in designing, optimizing, and scaling Fetcherr’s data architecture. You will work closely with our data engineers, data scientists, and AI teams to ensure efficient data storage, processing, and usage. This role is crucial in supporting Fetcherr’s mission to provide real-time, data-driven insights and recommendations to our airline partners.

Key Responsibilities:

• Design, implement, and maintain scalable and efficient data architecture for processing daily streams of data
• Optimize BigQuery usage to ensure high performance, efficiency, and cost-effectiveness
• Develop and implement strategies to meet the demands of scaling data and model training
• Collaborate with data engineering teams to ensure seamless ingestion and transformation of data streams into BigQuery
• Establish and enforce data governance policies to ensure data quality, security, and consistency
• Work closely with AI and data science teams to support model training and deployment
• Collaborate with DevOps and cloud teams to optimize storage and compute resources
• Act as a subject matter expert, providing guidance and mentorship to team members
• Identify and evaluate emerging data technologies to enhance Fetcherr's data architecture
• Implement solutions to scale data infrastructure for increasing data volumes
• Monitor and improve database performance and query efficiency

QA Engineer (PO)

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a QA Engineer to help us grow our data quality assurance and automation team's capabilities. The ideal candidate is an AQA professional with data intensive applications experience who is capable of building data quality assurance strategy for a team of 20+ developers from scratch.

You will ensure the quality of our data products, and create automated testing, monitoring and alerting infrastructure for high-load data pipelines involving multiple midsize teams.

QA Engineer (PO)

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a QA Engineer to help us grow our data quality assurance and automation team's capabilities. The ideal candidate is an AQA professional with data intensive applications experience who is capable of building data quality assurance strategy for a team of 20+ developers from scratch.

You will ensure the quality of our data products, and create automated testing, monitoring and alerting infrastructure for high-load data pipelines involving multiple midsize teams.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We’re looking for an experienced and proactive QA Team Lead to drive quality assurance for our Application team and report directly to the Head of QA. This role involves managing a large QA team, including both manual and automation, and contributing hands-on work in front-end automation testing, as well as back-end automation testing.

Responsibilities

• Lead and manage the QA team, including both manual and automation QA, ensuring smooth communication with development teams
• Develop and execute automated front-end and back-end tests
• Work closely with teams to set and maintain quality standards throughout development
• Review code and mentor QA team members.
• Review and report test results, bugs, and issues to ensure transparency and continuous improvement

Junior Data Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for Junior Data Engineer with a strong data background, who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering.

The Junior Data Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

Key Responsibilities:

• You will be responsible for maintaining and monitoring data pipelines that power our data science workflows.
• Develop and maintain production schedules.
• Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
• Monitor production timelines and adjust schedules as necessary to accommodate changes.
• Serve as a liaison between different departments to facilitate clear and effective communication.
• Communicate any production delays or issues to relevant stakeholders and customers.
• Maintain accurate records of production activities, including schedules, bugs and project status.
• Prepare and distribute reports on production performance and project progress.
• Identify potential production issues and work proactively to resolve them.
• Assist in troubleshooting production problems and implementing effective solutions.
• Provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform.
• Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
• Collaborate with other teams, including R&D and product management, to resolve customer issues.

Customer Support Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for customer support with a strong data background, who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering.

The Customer Support Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

Key Responsibilities:

• You will be responsible for maintaining and monitoring data pipelines that power our data science workflows.
• Develop and maintain production schedules.
• Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
• Monitor production timelines and adjust schedules as necessary to accommodate changes.
• Serve as a liaison between different departments to facilitate clear and effective communication.
• Communicate any production delays or issues to relevant stakeholders and customers.
• Maintain accurate records of production activities, including schedules, bugs and project status.
• Prepare and distribute reports on production performance and project progress.
• Identify potential production issues and work proactively to resolve them.
• Assist in troubleshooting production problems and implementing effective solutions.
• Provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform.
• Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
• Collaborate with other teams, including R&D and product management, to resolve customer issues.