Fetcherr, innovators in deep learning, e-commerce, and digitization, is transforming traditional systems through cutting-edge AI technology. Our core technology - the Large Market Model (LMM) - is a sophisticated AI engine that predicts demand and market trends with remarkable precision, enabling powerful real-time decision-making. Having made our mark initially in the airline industry, we're now expanding our dynamic AI-driven solutions to transform multiple sectors.

We are looking for a proactive and passionate IT Specialist to organize, maintain, and support our company's IT systems and provide outstanding support to our employees worldwide. You will be responsible for administering internal assets, software, and hardware while ensuring the seamless operation of all IT systems. Additionally, you will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment.

Responsibilities :

• Set up and maintain company IT infrastructure, SaaS applications, and security systems
• Ensure systems reliability and secure data management
• Install, configure, and maintain hardware and software across the organization
• Perform system monitoring, updates, and troubleshooting as needed
• Provide responsive technical support to team members worldwide
• Resolve technical issues quickly to minimize disruptions
• Document IT processes, create user guides, and track company assets
• Coordinate with vendors and handle technology purchases
• Manage IT projects across departments

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Come and be part of our growing IT team. We are looking for a proactive and skilled IT and Helpdesk Administrator to manage, maintain, and support our company's IT systems and provide outstanding helpdesk support to our employees worldwide. You will be responsible for administering internal assets, software, and hardware while ensuring a seamless operation of all IT systems. Additionally, you will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment. 

Responsibilities

• Manage IT infrastructure, SaaS, security & user access
• Global technical support & ticketing system
• Systems monitoring, updates & troubleshooting
• Hardware/software installation & maintenance
• IT documentation, process guides & asset tracking
• Vendor management & procurement
• Cross-departmental IT project support

Backend Engineer

Fetcherr, experts in deep learning, algo, e-commerce, and digitization, disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Backend Engineer to help us grow our Application team capabilities. In this role you will take an active part in all development phases, including research, design, development, testing, and deployment using technologies like TypeScript, Node.js, NestJS, Docker, Kubernetes, Redis, message queues, and more.

Devops Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a DevOps Engineer to help us grow our DevOps team and build functional systems that improve the customer experience, be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs. The ideal candidate will have a solid background in software engineering and be familiar with Ruby or Python, and will work with developers and engineers to ensure that software development follows established processes and works as intended.

Fullstack Engineer

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Fullstack Engineer to help us grow our Application team capabilities. As a Fullstack Engineer You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like TypeScript, Node.js, NestJS, Angular, Docker, Kubernetes, and more.

Fetcherr, experts in deep learning, algo, e-commerce, and digitization, disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a proactive and detail-oriented FinOps Specialist to manage and optimize our cloud financial operations. As the Senior FinOps Developer, you will be the sole FinOps expert in the company, spearheading our efforts to optimize cloud costs and resources. This is a strategic and hands-on role, requiring deep expertise in cloud financial management and the ability to implement best practices across the organization. You will work closely with engineering, finance, and leadership teams to establish frameworks, tools, and processes for cloud cost management and optimization.

 Key Responsibilities:

• Drive the FinOps strategy aligned with the company's goals.
• Act as the primary advocate for cloud financial management practices across teams.
• Analyze and optimize GCP services, including BigQuery, GCS, Compute Engine, Kubernetes, and more.
• Identify cost-saving opportunities without compromising performance or scalability.
• alerting systems.
• Creating financial forecasts and identifying spending trends.
• Implement and maintain FinOps tools for tracking and optimizing cloud usage.
• Develop automation scripts to enforce budgetary controls and manage cost anomalies.
• Partner with engineering and finance teams to forecast cloud budgets and track actuals.
• Educate teams on cost-efficient cloud design and operational practices.
• Create and deliver detailed cost analysis reports to stakeholders.
• Provide actionable insights and recommendations to improve financial and operational efficiency.
• Managing projects and prioritizing tasks to improve processes.
• Embedding FinOps methodologies within the organization to enhance cost awareness.
• Managing resources in accordance with regulatory requirements to reduce compliance-related expenses

Backend Engineer

Fetcherr, experts in deep learning, algo, e-commerce, and digitization, disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Backend Engineer to help us grow our Application team capabilities. In this role you will take an active part in all development phases, including research, design, development, testing, and deployment using technologies like TypeScript, Node.js, NestJS, Docker, Kubernetes, Redis, message queues, and more.

Fetcherr, innovators in deep learning, e-commerce, and digitization, is transforming traditional systems through cutting-edge AI technology. Our core technology - the Large Market Model (LMM) - is a sophisticated AI engine that predicts demand and market trends with remarkable precision, enabling powerful real-time decision-making. Having made our mark initially in the airline industry, we're now expanding our dynamic AI-driven solutions to transform multiple sectors.

We are seeking a Technical Project Manager to lead and coordinate cross-functional projects involving our Data, AI, Application, Development, and DevOps teams. This role is essential for driving a horizontal, squad-based organizational structure, ensuring seamless collaboration across departments by breaking down traditional silos. You will structure and align squad teams around dedicated customer projects, foster cross-team synergy, and ensure smooth execution from planning to delivery.

In addition, you will serve as a key interface between internal development teams and program teams, ensuring that business and product development requirements are properly gathered, analyzed, and translated into actionable tasks for the technical teams.

Responsibilities:

•  Lead and organize squad teams consisting of Data, AI, Application, Development, and DevOps experts to drive cross-functional project execution.
• Implement and manage a horizontal squad structure, ensuring seamless collaboration across departments rather than siloed workflows.
• Define squad responsibilities, align team members with project goals, and optimize workflows to enhance efficiency.
• Act as a bridge between internal development teams and program teams, ensuring clear and structured communication of requirements.
• Work closely with program managers, product teams, and Solution Architects to collect and define development requirements.
• Ensure technical teams (Data, AI, Application, Development, and DevOps) properly analyze and break down requirements into executable tasks.
• Facilitate communication and synchronization between squads, ensuring all teams work toward shared objectives.
• Monitor project progress, present project gantt ,proactively identify risks, and resolve dependencies between squads.
• Generate squad performance reports, manage risks, and drive process improvements.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

At Fetcherr, the Program Manager is responsible for driving the successful execution of interconnected projects that align with broader organizational goals. Unlike Project Managers, who focus on managing individual projects, Program Managers oversee multiple projects within a program to ensure strategic alignment, coordination, and achievement of overarching business objectives.

Responsibilities:

• Strategically plan and manage complex programs comprising multiple projects to achieve company goals.
• Oversee the execution of technical projects, ensuring alignment with deliverables from various R&D teams and product lines.
• Act as the primary liaison between stakeholders, including internal teams and external customers.
• Foster collaboration across teams, ensuring timely delivery of all program components within budget.
• Continuously assess program performance, mitigate risks, and adapt plans to address challenges.
• Accurately document program scope, budget, objectives, and progress for stakeholders.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a highly skilled and analytical Senior FP&A Analyst to join our growing team at Fetcherr. In this role, you will take ownership of FP&A activities, including financial planning, budgeting, forecasting, KPIs, and market analysis. Your insights will play a key role in shaping our financial strategy, optimizing business performance, and ensuring the company achieves its financial objectives. You will report directly to the SVP of Finance.

As a key finance team member, you will collaborate cross-functionally to provide data-driven insights and strategic recommendations to senior leadership. You will lead financial planning processes, enhance operational efficiency, and support decision-making through comprehensive financial analysis and reporting.

Key Responsibilities:

• Lead the development and management of financial models, forecasts, and budgets to support the company’s strategic goals.
• Oversee monthly, quarterly, and annual FP&A activities, including variance analysis and KPI reporting.
• Develop and optimize financial reporting processes to ensure accuracy, efficiency, and transparency.
• Design and maintain BI dashboards to improve financial visibility, reporting, and decision-making.
• Provide strategic financial insights and recommendations to senior leadership by analyzing financial performance, identifying trends, and supporting data-driven decision-making.
• Collaborate with department heads and business units to understand financial needs and recommend actions to enhance business results and mitigate risks.
• Conduct thorough market research and industry analysis to identify growth opportunities, assess alignment with company goals, and develop strategic recommendations based on economic insights.

Data Science Analyst

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Science Analyst to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Science Analyst

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Science Analyst to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Scientist - Deep Learning Based Demand Forecasting

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist with a strong focus on Deep Learning based solutions to help us grow our advanced analytics team's capabilities and develop advanced demand forecasting tools. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for an Algorithm Engineer to join our team and help design, develop, and optimize data-driven algorithms for complex decision-making problems. The ideal candidate has strong analytical skills, a deep understanding of algorithmic development, and experience working with large datasets and optimization techniques.

Responsibilities

• Research, design, and develop algorithms for data-driven decision-making and optimization
• Work with large-scale datasets, developing efficient data structures and processing techniques
• Implement and optimize mathematical models, heuristics, and machine learning algorithms
• Collaborate with data scientists and engineers to integrate algorithms into production systems
• Ensure performance, scalability, and robustness of deployed algorithms

Machine Learning / Deep Learning Engineer

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a talented senior machine learning engineer / data scientist to help us advance our machine learning capabilities. The ideal candidate should be a self-driven, motivated, and independent thinker who is passionate about using data and machine learning to drive business outcomes.

Responsibilities:

• Develop and implement cutting-edge machine learning models and algorithms for demand forecasting applications.
• Conduct research and experimentation to identify and evaluate new approaches for improving model accuracy and performance.
• Collaborate with cross-functional teams, including business stakeholders, data engineers, and software developers, to deploy and maintain machine learning systems in production.
• Mentor and train junior team members, promoting best practices and fostering a culture of continuous learning and improvement.
• Communicate technical findings and insights to non-technical stakeholders, including executives and other decision-makers.

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking Data Engineer to help us grow our technical team's capabilities. The ideal candidate has relevant experience in data engineering, preferably within the AI field. Aviation industry experience would be a great addition.

You will be responsible for building and maintaining data pipelines that power our data science workflows. You'll play a crucial role in ensuring the accuracy, consistency, and efficiency of the data we use for model training and inference. This involves working with both structured and unstructured data from various sources, leveraging your expertise in data engineering and machine learning to create a robust and scalable system.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist / Python Data Developer to help us grow our data science team's capabilities. The ideal candidate is a data developer with a relevant experience who is self-driven, motivated, independent, and sharp.

You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like Python, Docker, Airflow, Kubernetes and more.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a highly skilled and innovative Senior Product Manager to join our expanding product team at Fetcherr. In this role, you will lead the company's core innovative product, implement and adapt it to solve complex customer problems and create an intuitive and awesome experience for airlines. You will be responsible for our customers’ product experience, creating roadmaps and leading innovation while working closely with sales, marketing and software development teams throughout the development lifecycle.

Responsibilities:

• Execute the company’s product roadmap, creating breakthrough products in the airline industry.
• Collaborate with engineering and design teams to define features and create intuitive user experiences.
• Conduct user research and gather customer feedback to inform product decisions.
• Lead all product aspects for customer accounts, adapting and implementing our generic products to fit specific customer needs.
• Travel to customers’ sites, representing Fetcherr and fostering innovation and a collaborative product experience.
• Monitor product performance and iterate based on data-driven insights.==

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

The Director of R&D at Fetcherr will act as a senior technical authority, particularly in the realm of data and development. This position combines managerial expertise, technical leadership, and strategic vision to ensure the company’s R&D efforts align with business goals. You will collaborate with customers, and take ownership of initiatives that improve data quality, optimize development processes, and reduce cloud costs.

Responsibilities:

Strategic Leadership:

• Senior technical authority in data, analytics & architecture
• Lead R&D team with VP R&D
• Drive innovation & change management
• Improve processes for company-wide impact

Technical & Process Excellence:

• Design, oversee, and refine development processes to increase efficiency and reliability.
• Take ownership of data quality, including QA, validation, and analytics processes.
• Drive cloud cost reduction initiatives
• Lead the creation of technical design documents (TDDs) and ensure best practices.

Customer Collaboration

• Work directly with customers to understand their needs and align product development with real-world challenges.
• Serve as a key technical representative, translating customer requirements into actionable R&D strategies.

Team and Cross-Functional Collaboration

• Manage and collaborate with remote teams, ensuring effective communication and productivity.
• Partner with data scientists, engineers, and product teams to deliver scalable and impactful solutions.
• Champion a hands-on, analytical culture within the R&D department.

Fetcherr, experts in deep learning, algo, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcher is seeking a Data Engineer to develop automated validation systems for large-scale data pipelines. The ideal candidate is a skilled data engineer with strong analytical capabilities, able to develop statistical validation tests, build automated monitoring systems, and implement solutions that can operate reliably at large scale.

Key Responsibilities:

• Build and optimize ETL/ELT workflows for analytics, ML models, and real-time systems
• Implement data transformation using DBT, SQL, and Python
• Work with distributed computing frameworks to process large-scale data
• Ensure data integrity and quality across all pipelines
• Optimize query performance in cloud-based data warehouses
• Automate data processes using orchestration tools
• Monitor and troubleshoot pipeline systems

QA Engineer

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a QA Engineer with experience in manual and automation testing. The ideal candidate has hands-on experience in frontend and backend testing. As part of our team in an agile environment, you will perform manual testing, develop automated tests, and help maintain our product quality standards.

Key Responsibilities:

• Creating and executing manual test cases for new and existing features
• Develop and maintain automated tests to ensure the quality of the product on a continuous basis
• Work closely with developers, product owners, and stakeholders throughout the development process
• Analyze, document, and track software defects through resolving them

QA Engineer

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a QA Engineer with experience in manual and automation testing. The ideal candidate has hands-on experience in frontend and backend testing. As part of our team in an agile environment, you will perform manual testing, develop automated tests, and help maintain our product quality standards.

Key Responsibilities:

• Creating and executing manual test cases for new and existing features
• Develop and maintain automated tests to ensure the quality of the product on a continuous basis
• Work closely with developers, product owners, and stakeholders throughout the development process
• Analyze, document, and track software defects through resolving them

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We’re looking for an experienced and proactive QA Team Lead to drive quality assurance for our Application team and report directly to the Head of QA. This role involves managing a large QA team, including both manual and automation, and contributing hands-on work in front-end automation testing, as well as back-end automation testing.

Responsibilities

• Lead and manage the QA team, including both manual and automation QA, ensuring smooth communication with development teams
• Develop and execute automated front-end and back-end tests
• Work closely with teams to set and maintain quality standards throughout development
• Review code and mentor QA team members.
• Review and report test results, bugs, and issues to ensure transparency and continuous improvement

Junior Data Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for Junior Data Engineer with a strong data background, who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering.

The Junior Data Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

Key Responsibilities:

• You will be responsible for maintaining and monitoring data pipelines that power our data science workflows.
• Develop and maintain production schedules.
• Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
• Monitor production timelines and adjust schedules as necessary to accommodate changes.
• Serve as a liaison between different departments to facilitate clear and effective communication.
• Communicate any production delays or issues to relevant stakeholders and customers.
• Maintain accurate records of production activities, including schedules, bugs and project status.
• Prepare and distribute reports on production performance and project progress.
• Identify potential production issues and work proactively to resolve them.
• Assist in troubleshooting production problems and implementing effective solutions.
• Provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform.
• Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
• Collaborate with other teams, including R&D and product management, to resolve customer issues.

Customer Support Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for customer support with a strong data background, who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering.

The Customer Support Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

Key Responsibilities:

• You will be responsible for maintaining and monitoring data pipelines that power our data science workflows.
• Develop and maintain production schedules.
• Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
• Monitor production timelines and adjust schedules as necessary to accommodate changes.
• Serve as a liaison between different departments to facilitate clear and effective communication.
• Communicate any production delays or issues to relevant stakeholders and customers.
• Maintain accurate records of production activities, including schedules, bugs and project status.
• Prepare and distribute reports on production performance and project progress.
• Identify potential production issues and work proactively to resolve them.
• Assist in troubleshooting production problems and implementing effective solutions.
• Provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform.
• Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
• Collaborate with other teams, including R&D and product management, to resolve customer issues.