NodeJS Backend Engineer

Fetcherr, experts in deep learning, algo-trading, e-commerce, and digitization, disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Backend Engineer to help us grow our Application team capabilities. In this role you will take an active part in all development phases, including research, design, development, testing, and deployment using technologies like TypeScript, Node.js, NestJS, Docker, Kubernetes, Redis, message queues, and more.

Cloud Services Developer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a talented Senior Rust Engineer who will actively participate in all development phases, including research, design, development, testing, and integration of Fetcherr’s Engine software components. The primary focus of this role is to develop high-performance microservices, particularly data services, ensuring they are reliable, scalable, and maintainable.

About The Role:

This is a unique opportunity to build a real-time API engine from the ground up, entering this emerging field at an early stage and shaping our product, technology, and business.

We are looking for an experienced Cloud Services Developer to join our Real-Time Pricing Optimization team. You'll focus on building and optimizing high-performance, cloud-native services in Google Cloud Platform (GCP), specifically around data storage and data-intensive applications.

Strong backend developers familiar with C++, Java, C#, Go, or Python are encouraged to apply, with the opportunity to transition into Rust.

Key Responsibilities:

• Develop and maintain high-performance backend services in Rust for real-time pricing systems.
• Utilize Rust, Go, Scala and Python to build efficient and scalable applications.
• Build and maintain APIs (REST, gRPC) for internal and external use.
• Optimize performance, scalability, and reliability, with a focus on data structures.
• Debug and troubleshoot cloud services, ensuring high availability and low latency.
• Utilize and manage databases, ensuring efficient data querying and manipulation.
• Contribute to the overall architecture and design of the software solutions.
• Collaborate with engineers to develop reliable, secure, and scalable applications.
• Adhere to secure coding practices and ensure the security and reliability of applications.
• Participate in code reviews, testing, and continuous integration processes.
• Stay updated with the latest industry trends and technologies.

Rust Cloud Services Developer, Real-time Engine Team

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a talented Senior Rust Engineer who will actively participate in all development phases, including research, design, development, testing, and integration of Fetcherr’s Engine software components. The primary focus of this role is to develop high-performance microservices, particularly data services, ensuring they are reliable, scalable, and maintainable.

About The Role:

This is a unique opportunity to build a real-time API engine from the ground up, entering this emerging field at an early stage and shaping our product, technology, and business.

We are looking for an experienced Rust Cloud Services Developer to join our Real-Time Pricing Optimization team. You'll focus on building and optimizing high-performance, cloud-native services in Google Cloud Platform (GCP), specifically around data storage and data-intensive applications.

Strong C++ developers familiar with Java, Go, or Python are encouraged to apply, with the opportunity to transition into Rust.

Key Responsibilities:

• Develop and maintain high-performance backend services in Rust for real-time pricing systems.
• Utilize Rust, Go, and Python to build efficient and scalable applications.
• Build and maintain APIs (REST, gRPC) for internal and external use.
• Optimize performance, scalability, and reliability, with a focus on data structures.
• Debug and troubleshoot cloud services, ensuring high availability and low latency.
• Utilize and manage databases, ensuring efficient data querying and manipulation.
• Contribute to the overall architecture and design of the software solutions.
• Collaborate with engineers to develop reliable, secure, and scalable applications.
• Adhere to secure coding practices and ensure the security and reliability of applications.
• Participate in code reviews, testing, and continuous integration processes.
• Stay updated with the latest industry trends and technologies.

Python Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Python Engineer to help us grow our LLM Team. The ideal candidate is a python engineer with a solid background in building data-intensive applications at production grade, familiar with industrial best practices who is self-driven and eager to develop knowledge within unknown fields.

You as a member of the LLM Team will take an active part in all development phases, including research, design, development, testing and deployment using technologies like Python, GraphQL, RAGs, Langchain, Big Data and more.

Fullstack Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Fullstack Engineer to help us grow our Application team capabilities. As a Fullstack Engineer You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like TypeScript, Node.js, NestJS, Angular, Docker, Kubernetes, and more.

DevOps Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a DevOps Engineer to help us grow our DevOps team and build functional systems that improve the customer experience, be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs. The ideal candidate will have a solid background in software engineering and be familiar with Ruby or Python, and will work with developers and engineers to ensure that software development follows established processes and works as intended.

DevOps Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a DevOps Engineer to help us grow our DevOps team and build functional systems that improve the customer experience, be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs. The ideal candidate will have a solid background in software engineering and be familiar with Ruby or Python, and will work with developers and engineers to ensure that software development follows established processes and works as intended.

Fullstack Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Fullstack Engineer to help us grow our Application team capabilities. As a Fullstack Engineer You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like TypeScript, Node.js, NestJS, Angular, Docker, Kubernetes, and more.

LLM Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a talented LLM engineer to help us advance our team. The ideal candidate should be a self-driven, motivated, and independent thinker who is passionate about using data and LLM to drive business outcomes.

Responsibilities:

• Develop and implement cutting-edge LLM models and algorithms for demand forecasting applications.
• Conduct research and experimentation to identify and evaluate new approaches for improving model accuracy and performance.
• Collaborate with cross-functional teams, including business stakeholders, data engineers, and software developers.
• Communicate technical findings and insights to non-technical stakeholders, including executives and other decision-makers.

LLM Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a talented LLM engineer to help us advance our team. The ideal candidate should be a self-driven, motivated, and independent thinker who is passionate about using data and LLM to drive business outcomes.

Responsibilities:

• Develop and implement cutting-edge LLM models and algorithms for demand forecasting applications.
• Conduct research and experimentation to identify and evaluate new approaches for improving model accuracy and performance.
• Collaborate with cross-functional teams, including business stakeholders, data engineers, and software developers.
• Communicate technical findings and insights to non-technical stakeholders, including executives and other decision-makers.

Devops Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a DevOps Engineer to help us grow our DevOps team and build functional systems that improve the customer experience, be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs. The ideal candidate will have a solid background in software engineering and be familiar with Ruby or Python, and will work with developers and engineers to ensure that software development follows established processes and works as intended.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

The Project Manager in Fetcherr will be responsible for planning and overseeing projects within an organization, from the initial ideation through to completion. They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.

Responsibilities

• Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
• Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards.
• Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.
• Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification.

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcherr is seeking a well-experienced bookkeeper to help us grow our finance team's capabilities. The bookkeeper will work closely with our finance team to update a company’s financial accounts and records to ensure legal requirements compliance. Part of the duties in this role include checking accounting records for accuracy and tracking invoices and payments such as customers, suppliers, invoices, and banking. 

Data Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking Data Engineer to help us grow our technical team's capabilities. The ideal candidate has relevant experience in data engineering, preferably within the AI field. Aviation industry experience would be a great addition.

You will be responsible for building and maintaining data pipelines that power our data science workflows. You'll play a crucial role in ensuring the accuracy, consistency, and efficiency of the data we use for model training and inference. This involves working with both structured and unstructured data from various sources, leveraging your expertise in data engineering and machine learning to create a robust and scalable system.

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Scientist Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist / Python Data Developer to help us grow our data science team's capabilities. The ideal candidate is a data developer with a relevant experience who is self-driven, motivated, independent, and sharp.

You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like Python, Docker, Airflow, Kubernetes and more.

MLOps Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking MLOps Engineer to help us grow our technical team's capabilities. The ideal candidate has relevant experience in data engineering, preferably within the AI field. Aviation industry experience would be a great addition.

You will be responsible for building and maintaining data pipelines that power our data science workflows. You'll play a crucial role in ensuring the accuracy, consistency, and efficiency of the data we use for model training and inference. This involves working with both structured and unstructured data from various sources, leveraging your expertise in data engineering and machine learning to create a robust and scalable system.

Data Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking Data Engineer to help us grow our technical team's capabilities. The ideal candidate has relevant experience in data engineering, preferably within the AI field. Aviation industry experience would be a great addition.

You will be responsible for building and maintaining data pipelines that power our data science workflows. You'll play a crucial role in ensuring the accuracy, consistency, and efficiency of the data we use for model training and inference. This involves working with both structured and unstructured data from various sources, leveraging your expertise in data engineering and machine learning to create a robust and scalable system.

Data Scientist / Python Data Developer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist / Python Data Developer to help us grow our data science team's capabilities. The ideal candidate is a data developer with a relevant experience who is self-driven, motivated, independent, and sharp.

You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like Python, Docker, Airflow, Kubernetes and more.

Data Scientist Team Lead

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist Team Lead to help us grow our data science team's capabilities. The Team Lead will be responsible for the design and development of new products that Fetcherr provides its clients in the airline industry, from ideation to production. The position also involves building a fast-moving team of data scientists and engineers to develop these products. The ideal candidate should have relevant experience as a data scientist and in leadership roles.

Data Scientist Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist Engineer to help us grow our data science team's capabilities. The ideal candidate is a data developer with a relevant experience who is self-driven, motivated, independent, and sharp.

You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like Python, Docker, Airflow, Kubernetes and more.

Product Manager

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Looking for a Product Manager who enjoys solving complex problems, to join growing product team, lead the company’s core innovative product, and create an intuitive and awesome experience for airlines. This position will be responsible for creating and managing the roadmap and product development for our applications and will work closely with sales, marketing, and software development teams throughout the development lifecycle.

Automation Infrastructure Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We’re looking for an Automation Infrastructure Engineer to help us grow our automation team’s capabilities. The ideal candidate is a Python Automation Engineer with a solid background in building various automation infrastructures (both back-end and front-end). The candidate should be familiar with industry best practices, self-driven, motivated, independent, and sharp. Strong verbal and written communication skills are essential to document processes and share knowledge with team members. The ability to work effectively with QA, development, and operations teams to integrate and maintain automation tools and processes is crucial.

QA Engineer (PO)

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a QA Engineer to help us grow our data quality assurance and automation team's capabilities. The ideal candidate is an AQA professional with data intensive applications experience who is capable of building data quality assurance strategy for a team of 20+ developers from scratch.

You will ensure the quality of our data products, and create automated testing, monitoring and alerting infrastructure for high-load data pipelines involving multiple midsize teams.

QA Automation Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a highly skilled QA Automation Engineer with a strong background in Python coding. If you are passionate about working with data, automation tests, and have experience with libraries like Pandas or NumPy, we want to hear from you!

Key Responsibilities:

• Develop and maintain Python automation test scripts for data validation.
• Collaborate with cross-functional teams to understand their requirements and deliver automated tests solutions.

Automation Infrastructure Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We’re looking for an Automation Infrastructure Engineer to help us grow our automation team’s capabilities. The ideal candidate is a Python Automation Engineer with a solid background in building various automation infrastructures (both back-end and front-end). The candidate should be familiar with industry best practices, self-driven, motivated, independent, and sharp. Strong verbal and written communication skills are essential to document processes and share knowledge with team members. The ability to work effectively with QA, development, and operations teams to integrate and maintain automation tools and processes is crucial.

QA Automation Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a highly skilled QA Automation Engineer with a strong background in Python coding. If you are passionate about working with data, automation tests, and have experience with libraries like Pandas or NumPy, we want to hear from you!

Key Responsibilities:

• Develop and maintain Python automation test scripts for data validation.
• Collaborate with cross-functional teams to understand their requirements and deliver automated tests solutions.

Customer Support Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for customer support with a strong data background, who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering.

The Customer Support Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

Key Responsibilities:

• You will be responsible for maintaining and monitoring data pipelines that power our data science workflows.
• Develop and maintain production schedules.
• Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
• Monitor production timelines and adjust schedules as necessary to accommodate changes.
• Serve as a liaison between different departments to facilitate clear and effective communication.
• Communicate any production delays or issues to relevant stakeholders and customers.
• Maintain accurate records of production activities, including schedules, bugs and project status.
• Prepare and distribute reports on production performance and project progress.
• Identify potential production issues and work proactively to resolve them.
• Assist in troubleshooting production problems and implementing effective solutions.
• Provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform.
• Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
• Collaborate with other teams, including R&D and product management, to resolve customer issues.

*Working hours: 4:00 PM – 12:00 AM California time.

Customer Support Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for customer support with a strong data background, who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering.

The Customer Support Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

Key Responsibilities:

• You will be responsible for maintaining and monitoring data pipelines that power our data science workflows.
• Develop and maintain production schedules.
• Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
• Monitor production timelines and adjust schedules as necessary to accommodate changes.
• Serve as a liaison between different departments to facilitate clear and effective communication.
• Communicate any production delays or issues to relevant stakeholders and customers.
• Maintain accurate records of production activities, including schedules, bugs and project status.
• Prepare and distribute reports on production performance and project progress.
• Identify potential production issues and work proactively to resolve them.
• Assist in troubleshooting production problems and implementing effective solutions.
• Provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform.
• Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
• Collaborate with other teams, including R&D and product management, to resolve customer issues.